FREQUENTLY ASKED QUESTIONS
Return & Exchanges Policy
Your satisfaction is our primary concern at NINI & LOLI. We will gladly accept any returns on new merchandise 30 days from the date you receive your order as long as you follow our return guidelines. You will receive a full refund minus our shipping costs, and (when applicable) restocking fees.
All refunds are subject to final approval from our return department and will be refunded to the original form of payment. No refunds or exchanges will be issued before the return process is completed.
Due to the nature of some products, safety and hygienic reasons some products are final sales and may not be returned. We take the safety and health of your children very seriously and will not risk compromising your child's safety and health with a product that has already been removed from our store. These product classes include, but are not limited to.
• NINI & LOLI only ship orders to locations within the 48 contiguous states. We currently do not ship to Alaska, Hawaii, or Puerto Rico. We offer free Ground shipping on all US orders over $99*. A flat fee of $9.99 is charged on orders under $98.99. *Free shipping excludes clearance items, furniture, and oversize items.
• In an effort to protect our customers, all orders over $250, oversize items, and special orders will be shipped signature required.
• You may request no signature required to be used. A $5 fee will be applied for the “signature required” request for an order under $250.
• Orders containing more than one item may ship in multiple packages and may ship on different dates.
• Orders are usually shipped within 1 to 3 business days from the day the order is placed.
• We carry a wide selection of products and we have most of them in stock. However, some of the products we do not carry in stock and are ordered on an order by order basis as a custom order when the order is received. At other times products may not be in stock because they are in backorder from the manufacturer. In the event an item or items from your order are not in stock we will ship the in-stock items with the pending items shipped at a later date. A customer representative will contact you to let you know the expected delivery date of the pending items.
NINI & LOLI (“niniandloli.com”) owns and operate this Website. This document governs your relationship with niniandloli.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions, and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.