Orders

• Orders containing more than one item may ship in multiple packages and may ship on different dates.
• Orders are usually shipped within 1 to 3 business days from the day the order is placed.
• We carry a wide selection of products and we have most of them in stock. However, some of the products we do not carry in stock and are ordered on an order by order basis as a custom order when the order is received. At other times products may not be in stock because they are in backorder from the manufacturer. In the event an item or items from your order are not in stock we will ship the in-stock items with the pending items shipped at a later date. A customer representative will contact you to let you know the expected delivery date of the pending items.
• Custom furniture may take 6 to 8 weeks to be manufactured.
• All orders are shipped signature required
• We reserve the right to cancel or not ship your order at any time for any reason - including but limited to product availability, errors in the description or price on the product.
• We reserve the right to refuse or cancel your order if fraud or an unauthorized transaction is suspected.
• Your credit card will not be charged until the order is confirmed by Nini and Loli sales department. You may be contacted by a customer service representative for verification purposes or if there are any issues with your order. Issues with your order may include (but not limited to) stock issues, contact information errors, unverifiable information, or shipping charges.

Shipping

Nini & Loli only ship orders to locations within the 48 contiguous states. We currently do not ship to Alaska, Hawaii, or Puerto Rico. We offer free Ground shipping on all US orders over $99*. A flat fee of $14.99 is charged on orders under $99.99 .

*Free shipping excludes clearance items, furniture, and oversize items.

• In an effort to protect our customers, all orders over $250, oversize items, and special orders will be shipped signature required.
• Oversize items and special orders may incur additional handling and/or shipping charges.
• Once the order is shipped, the shipping address cannot be changed or rerouted. When applicable, the signature requirement also cannot be lifted at that point.
• All orders are subjected to item availability and method of payment verification. If we are unable to fulfill your order for any reason, we will notify you.
• Once your order has been shipped, we will send you a shipping confirmation with your tracking number. We also offer upon request;
• Express shipping: $50
• White glove delivery: $50 to $175
• Crib Installation: $125
• Dresser Installation: $150-$200
• Installation of other furniture pieces ranges between $50 to $100
• All shipping & handling fees are non-refundable. All returns are made at the customer’s expense. All refused shipments are considered returns and are subject to shipping charges.

In an effort to promote more conscious and sustainable practices, we will begin shipping orders in reusable boxes. This small change helps reduce waste and encourages eco-friendly habits for a better future.

International Orders

For those customer planning to forward your order internationally, please remember that NINI & LOLI does not ship internationally and, therefore, can not be held responsible or accountable for items once they are shipped overseas after they reach their forwarding destination in the US.

We do not ship to PO Boxes, APO, FPO, or DPO addresses. 

If you are located within 20 miles of one of our store locations, we offer White Glove delivery, installation services, and express shipping for your convenience.

Upon receiving your order, please open and inspect all items carefully.

For products that include a manufacturer warranty, we recommend registering your product directly with the manufacturer to ensure full coverage. In the event your item arrives damaged or defective, please contact the manufacturer directly for assistance under their warranty policy.

Please note, after 6 months from the date of purchase, all warranty-related issues must be handled directly with the manufacturer, as they are best equipped to assist with repairs, replacements, or claims under their specific warranty policies.

If you experience any issues with your online order, please don’t hesitate to contact us as soon as possible at hello@niniandloli.com. Our team is here to assist you and ensure your concerns are resolved promptly and efficiently.